M.I. ADMINISTRATIVE PROFESSIONALS

ADMINISTRATIVE PROFESSIONALS COMMITTEE

To celebrate Administrative Professional's Week - April 21-25, 2008

Many thanks to the group of volunteers from the Joint Department of Medical Imaging who have used their creativity and worked hard in preparing for this week to celebrate our Administrative Professionals!

We would like to take this opportunity to recognize and commend all the administrative staff for their valued contribution to ensuring the smooth operations of our department.

Please take a moment to see who we are and what we do.

ADMINISTRATIVE ASSISTANTS AND SECRETARIES

Administrative assistants and secretaries are a great asset to the Medical Imaging Department. They support radiologists, charge technologists, supervisors and managers. Their daily responsibilities play an important role in ensuring that standards of organization and quality are met and surpassed consistently.

RECEPTION and PATIENT FLOW COORDINATORS

The reception staff is our department's front line, servicing approximately 30% of all outpatients through general radiology alone. They are vital to the efficiency and smooth operation of the department, aiding technologists with accurate patient information and organization of patient flow. They are driven by outstanding patient centered care.

The patient flow coordinators are responsible for the overall organization of a patient's visit to the Medical Imaging Department. They coordinate and facilitate the efficient flow of patients throughout the various stages of their visit. They also act as a liaison between the patient, technologist, nurse and radiologist.

BOOKINGS

The appointment schedulers are responsible for booking appointments for all modalities across multiple sites. This group is efficient, able to cope with high volumes of calls, and accurately inform patients on preparation for their exams. They also play a key role in communicating information to the radiologists, technologists and nursing staff.

MEDICAL IMAGING BILLINGS, CALL CENTRE AND SUPPORT SERVICES

As integral members of the Department of Medical Imaging, the billing clerks work diligently to keep information flowing to the Ministry of Health so that financial responsibilities are captured and met. This is crucial to our hospitals as this enables them to meet and exceed the standards of providing outstanding patient care. Although this group works behind the scene, they are invaluable assets to the department.

The Medical Imaging Call Centre acts as a liaison between referring physicians and medical imaging staff. They are responsible for locating radiologists, and facilitating the arrangement of urgent bookings. The main objective of the call centre is to improve overall communication and to continue the departmental goal of providing exceptional patient centered care.

The Support Services personnel are responsible for managing the release of patient information in medical imaging. This includes directing patient images, reports, and verbal results to the appropriate health care provider ensuring continuity of care. They are also responsible for the processing, sorting and retrieval of hard copy films.

SUPPORT SERVICES SUPERVISORS

The supervisors oversee the clerical and administrative staff in all Medical Imaging modalities. They participate in the development, implementation and ongoing maintenance of departmental policies, procedures and program initiatives. In their leadership roles, they strive to ensure that the goals and objectives of the department are met, focusing on a patient centered care approach and excellent customer service.

We hope this brief overview of the roles and responsibilities of these wonderful staff members has given you a better understanding of their importance within our joint departments. Please join us in helping them celebrate Administrative Professional's Week.